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Go to the shop#Frequently asked questions
Below FAQ are some common concerns of our clients before purchasing the theme, if you have other questions, please just send it to keemums@gmail.com.
How long does it take for home delivery?
Shipping times vary depending on your location and the shipping method selected at checkout. Generally, orders are processed and shipped within 1-2 business days. Once shipped, delivery typically takes 7-10 business days for Priority shipping delivery and 3-5 business Days for International Express delivery.
How's the product quality?
keemuns has been focusing on the keemun black tea industry for many years. lt has a number of professional and rigorous tests.
What types of products do you sell?
We only sell the keemun black tea series.
Can l track my order?
Yes, once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to monitor the status of your shipment online.You can Track Your Order by clicking Here.
How do l initiate a return?
To initiate a return, please contact our customer service team with your order number and reason for return. We will provide you with instructions on how to return the item(s) and process your refund or exchange.
What is your return policy?
We want you to be completely satisfied with your purchase. If you are not satisfied for any reason, you may return the item(s) within 7 days of receipt for a refund or exchange. Please note that items must be returned in their original condition and packaging.
Do l have to pay for return shipping?
Return shipping costs are the responsibility of the customer unless the return is due to an error on our part or a defective product. We recommend using a trackable shipping method and purchasing shipping insurance for your return shipment.
What payment methods do you accept?
We accept various payment methods, including credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Shop Pay and Google Pay. Please note that payment methods may vary depending on your location and the currency of your order.
Is it safe to make a payment on your website?
Yes, it is safe to make a payment on our website. We use secure payment gateways and encryption technologies to protect your personal and financial information. Your payment details are encrypted and transmitted securely, ensuring that your transactions are safe and secure.
When will my payment be processed?
Payments are typically processed immediately upon placing your order. If paying by credit card or PayPal, the payment will be deducted from your account at the time of purchase. If paying by bank transfer, the payment will be processed once the funds have been received by our bank.
Can l change or cancel my payment after placing an order?
Once an order has been placed and payment has been processed, it may not be possible to change or cancel the payment. If you need assistance with changing or canceling your payment, please contact our customer service team for assistance.
